Installation

Give our friendly team a call on 01392 345 595 or pre-register for Jurassic Broadband by completing the form below. If you pre-register online, our team will contact you within 24 hours.

Our team will tell you the status of your premises, i.e. live, pending, on the build plan, off the build plan. If the site is live, your order can be placed. If it is pending, we will give you a timeframe and confirm the details you provided during pre-registration, so an order can be placed as soon as the site goes live.

When your order is placed, we’ll get your installation booked within 14 days. This will take place between 8.30am and 4pm. We’ll also arrange your pre-install survey. If your premises is ‘pending’, we will let you know of any construction work that needs to be carried out, plus any potential delays to installation.

You’ll then be passed into the safe hands of our onboarding team, who will check everything is in order for the installation and work with the service delivery engineers who will be carrying it out.

With your permission, we will liaise with your existing provider to iron out all the finer details and ensure their network is disconnected before installing Jurassic Fibre into your premises. If you have less than three months left on your existing contract, we’ll cover the cost until the end of the contract. We can also cover early-leaving fees in some cases. Please call us on 01392 345595 to discuss how we can help you.

We will keep you informed of any changes to installation or survey dates and contact you directly to arrange an alternative date, if required. Please read our installation guide for more information on the installation process and our 24/7 technical support.